Mumbai (Maharashtra) [India], September 15 (ANI): An IndiGo flight 6E 1303 scheduled to operate between Mumbai and Doha on Sunday has been cancelled, said a spokesperson of IndiGo.
IndiGo Airlines has issued an apology and said that the customers are being provided hotels and are being rebooked as per their final destination.
Earlier, the flight was delayed due to technical reasons, however, it was finally called off due to the extended time lag, said a spokesperson of IndiGo.
The press statement from IndiGo Airlines reads, “IndiGo flight 6E 1303 operating from Mumbai to Doha was delayed due to a technical reason. Our airport team immediately provided assistance to the affected customers and provided refreshments and necessary arrangements. The aircraft tried to depart for its destination a couple of times but had to finally be called off due to the extended time lag on account of various procedural delays. The customers are being provided hotels and are being rebooked as per their final destination. IndiGo sincerely apologises for the inconvenience caused to its customers.”
Earlier on September 7, IndiGo Airlines issued an apology after passengers aboard the Delhi-Varanasi flight faced difficulties after the aircraft’s air conditioning system malfunctioned and led to chaotic conditions in the aircraft.
Responding to the entire matter, sources within IndiGo stated that the AC was functioning properly, but a temperature shift caused the cabin to heat up, leading to panic among the passengers.
“We extend our apologies for the inconvenience experienced on flight 6E 2235 operating from Delhi to Varanasi on September 5, 2024,” read a press statement from the airlines.”
The discomfort was attributed to fluctuations in cabin temperature, which were adjusted in response to passenger requests. Our cabin crew promptly extended assistance to the affected passenger to address the situation,” added the statement.
The video of the incident, which took place on Thursday on flight 6E 2235, shows flyers in utter discomfort.
Reportedly, several passengers fainted due to intense heat and suffocation, while others were seen using magazines to cool themselves. (ANI)
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